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DON'T JUST KNOW. DO.
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CLOSE THE EXECUTION GAP
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ASK. ANSWER. ACT.
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74% OF CENTERS UNDERSTAFFED
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BUILT FOR THE 911 FLOOR
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AI EXECUTION ENGINE
◆ DON'T JUST KNOW. DO. ◆ CLOSE THE EXECUTION GAP ◆ ASK. ANSWER. ACT. ◆ 74% OF CENTERS UNDERSTAFFED ◆ BUILT FOR THE 911 FLOOR ◆ AI EXECUTION ENGINE
THE PROBLEM
YOUR TOOLS SEE THE GAP. THEY DON’T CLOSE IT.
Your CAD handles the calls. Your QA suite scores them. Your scheduling tool tracks the shifts. But none of them talk to each other, and none of them tell your shift supervisor what to do next. The work of connecting those systems falls to whoever has time. In a 911 center running at 75% capacity on mandatory overtime, nobody has time. That gap has a body count — not on the call floor, but in your training pipeline, your retention numbers, and your supervisors' ability to lead.
THE OVERTIME PHONE TREE
When a dispatcher calls out at 3 AM, the shift supervisor pulls out a paper roster, cross-checks a certification binder, and starts texting five people. With chronic absenteeism hitting 77% of large centers, this isn't an edge case — it's the job. Every hour spent on that phone tree is an hour not spent on the floor.
THE 22% WASHOUT
More than one in five new dispatch hires fails to complete probationary training. Not because the candidates are wrong but because supervisors are too buried in administrative work to catch struggling trainees before it's too late. The coaching that prevents washout requires time supervisors don't have.
THE QA EXECUTION GAP
Your QA software can now review 100% of calls. Your supervisors still can't act on what it finds. The insight dies in a silo because understaffed centers lack the capacity to close the loo, assigning remedial training, scheduling a 1-on-1, and documenting the follow-through before the next surge hits.
SYSTEMIC FATIGUE — NOT JUST VACANCIES
The 2025 Pulse of 9-1-1 report marks a tipping point: burnout has officially overtaken hiring as the top workforce concern. 70% of telecommunicators report daily pre-shift stress. The problem isn't just who's missing from the roster, it's that the people who showed up are running out of runway.
74%
Of dispatch centers are currently understaffed — and burnout has overtaken hiring as their top crisis.
22%
Of new dispatch hires fail to complete probationary training. Not a pipeline problem. An administrative one.
77%
Of large emergency communications centers report chronic absenteeism — driving mandatory overtime that accelerates the burnout it tries to solve.
70%
Of telecommunicators report daily pre-shift stress before every shift they work.
THE SOLUTION
THE ACTION LAYER.
LINX isn't another scheduling tool or QA dashboard. It's the execution layer that connects your workforce data to the supervisors responsible for acting on it and lets them act directly inside the platform, without touching your CAD, your call-handling stack, or your live 911 operations.
A
ASK
Consolidates every telecommunicator's schedule, certification status, QA coaching requirements, and probationary milestones into a single source of truth. Ask anything about your team's readiness in plain language, and bring it all together without opening a second screen.
A
ANSWER
Surfaces what needs to happen, who is responsible, and when with visual data your supervisors can act on in seconds. The answer is there before the problem compounds.
A
ACT
Delivers the task to the right person and lets them execute inside the platform. Notify. Schedule. Assign. Close the loop. This is the step every other tool skips.
KEY CAPABILITIES
BUILT FOR HOW YOU OPERATE.
For a 911 center managing 24/7 coverage, mandatory overtime, and a workforce running on fumes the execution gap shows up the same way every shift. LINX closes all of them simultaneously.
CONSOLIDATED DATA
Every dispatcher's schedule, certification history, QA task assignments, probationary milestones, and professional credentials, pulled from wherever they currently live and consolidated into one unified profile. LINX has the full picture so your operations manager doesn't have to patch it together from five systems before every shift.
ROLE-AWARE TASKING
A frontline telecommunicator sees their upcoming schedule, open requirements, and any action items waiting on them. Their shift supervisor sees the team's live readiness status, compliance gaps, and coverage holes before the shift starts. One system. Every role. No overlap, no gaps.
COMPLIANCE TRACKING & AUDIT TRAIL
Every coaching assignment, certification upload, policy acknowledgment, and remedial training completion is logged automatically and tied to the employee's unified profile. Walk into any audit with a complete, timestamped record already built.
GOVERNED WORKFLOWS
In a 911 center, improvisation in the back office costs you in the front office. LINX locks onboarding checklists, QA remediation workflows, and NG911 upskilling requirements into standardized, role-specific processes — so the probationary milestone that prevents a washout doesn't get skipped because a supervisor was covering a surge.
SMART SCHEDULING
Dispatch doesn't run on a 9-to-5. LINX supports admin-assigned, auto-scheduled, and self-service shift selection, so supervisors can push an open overtime slot directly to eligible, certified off-duty staff, and dispatchers can claim it from their phone with one tap.
BUILT-IN MESSAGING
Shift supervisors, training coordinators, and off-duty telecommunicators, all in the same communication layer, without switching platforms. No context lost. No critical updates buried in a group text or an email chain nobody checks before their shift.
built for environments where the stakes don’t allow for shortcuts.
SECURITY & COMPLIANCE
Every user sees exactly what their role requires — and nothing it doesn't. In a 911 center where CJIS compliance, state 911 regulations, and strict chain-of-command access aren't optional, LINX governs every permission, every data view, and every AI action through the same role-based structure your operation already runs on.
Role-Based Access Control (RBAC)
Permissions mapped to rank, role, and operational tier — not assigned individually, not managed by request. Sensitive QA data, disciplinary records, and personnel history stay exactly where they belong. CJIS-aligned access governance, built into every interaction.
Full Audit Trail
Every task assignment, certification upload, coaching completion, policy acknowledgment, and schedule change is captured automatically with a timestamp and a name attached. The record is already assembled. No reconstruction. No gaps.
SSO / SCIM & Encryption
Enterprise authentication and identity management with full encryption at rest and in transit. LINX integrates with your existing SSO infrastructure so access provisioning and deprovisioning happen automatically as your roster changes.
On-Premise Deployment
For centers where workforce and compliance data cannot leave the building, LINX deploys fully on-premise without sacrificing platform capability. Full scheduling, readiness tracking, messaging, and AI functionality in a completely isolated environment. Your data stays on your infrastructure — full stop.
LINX X DISPATCH